MediShield IT is a brand of, and is operated by, Fortify 24x7 ("Fortify 24x7", "we", "us"). Purchasing or using a MediShield IT subscription constitutes your acceptance of these terms. They are deliberately short, and we would rather you read them than skim them.
01The subject of this agreement
Managed security, monitoring, endpoint management, data protection, and recovery services, priced by the unit and run by Fortify 24x7 upon enterprise platforms we license. Coverage, cadence, retention, storage allowances, and scope limits are those stated on the service page for the line you purchased, and those pages form part of this agreement.
02What you are not buying
You are not buying compliance, certification, or a guaranteed outcome. No HIPAA certification exists for a product or a vendor, and we do not claim one. Our services support safeguards under the HIPAA Security Rule and generate evidence about their operation. Whether your organization meets its obligations depends on your risk analysis, your policies, your workforce, and your documentation, all of which remain yours. Nothing here promises immunity from a breach or a particular result in an audit or investigation.
03Business associate status
Where a service may create, receive, maintain, or transmit protected health information on your behalf, Fortify 24x7 acts as your business associate. A Business Associate Agreement is executed before that service is enabled, and it governs our permitted uses and disclosures, our safeguards, our subcontractor obligations, and our reporting duties. Where the Business Associate Agreement and these terms conflict on a matter it covers, the Business Associate Agreement prevails.
04Billing
Charging happens once a month, at the start of the period, against the unit shown when you bought: an endpoint, a mailbox, a device, a licensed user, a company file, or a tenant. Stripe takes the payment; card data does not enter our systems at any point. Statements carry the descriptor FORTIFY 24X7. The subscription renews by itself until cancelled, and any quantity you change lands on the following invoice rather than the settled one.
05Cancellation
Cancel whenever you like, through the billing portal or in writing to us. What stops is the following renewal; cover already paid for continues to the close of that period and then lapses. Refund terms sit in the Refund Policy. Because ending a backup line eventually ends retention of what it held, retrieve anything you still need before you cancel.
06What falls to you
- Getting our agents onto the machines, or authorizing the platform connectors, without which nothing here can run.
- Telling us accurately what is in scope, including devices that cannot accept an agent, so that nobody records coverage which does not exist.
- Keeping card details current and the account address in working order. Failure notices, escalations, and access links all arrive there.
- Owning the safeguards we do not operate: workforce clearance and sanction policy, facility and workstation controls, unique user identification and authentication in your clinical systems, and the risk analysis itself.
- Keeping protected health information out of routine correspondence with us. Describe the system, not the record.
07Service levels and liability
Services are supplied with commercially reasonable skill and care. Much of what security and recovery rest upon lies outside our reach, among it your network links, how the protected systems behave and whether they are running, the interfaces the platform vendors expose, and choices made by your workforce. So far as the law permits, our aggregate liability on any claim is limited to the fees you paid in the three (3) months preceding it, and indirect or consequential loss is excluded. Nothing in this section limits any obligation Fortify 24x7 owes under the Business Associate Agreement.
08Changes to these terms
We may revise these terms. Material changes are emailed to you at least 30 days before they take effect, and continuing to use the service after that date constitutes acceptance of them.
09Contact
Fortify 24x7 · support@medishieldit.com